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SCHEDULE SERVICE

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    SCHEDULE SERVICES

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    Dispatcher

    SCHEDULE SERVICE

  • Dispatcher

    The Role of Dispatcher at Mainstream Electric:

    We’re looking for exceptional dispatchers to help us grow our profitable company. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

    Job Requirements of our Dispatcher:

    Proven track record in customer service.

    Two years of experience in dispatching and scheduling.

    Excellent Communication Skills.

    Computer competent, a good typist and proficient with phone systems.

    Highly organized with exceptional follow-through abilities.

    Ability to work well in a fast paced environment.

    Strong verbal and written communications.

    Passionate about customer satisfaction.

    Ability to build trust, diffuse conflict and hold others accountable.

    Engaging personality that blends well with a fast-paced, goal-driven environment.

    Competitive individual contributor who also loves to win as a team.

    Highly motivated, flexible and great attitude on life.

    Know the local area and be able to read map.

    Responsibilities of Dispatch:

    • Evaluate customer calls and assign the best technician to each service appointment.
    • Maximizing efficiencies and prioritizing the most urgent calls.
    • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
    • Manage the whereabouts and needs of every technician in the field.
    • Record the results of each service call and create report summaries for senior management.
    • Be professional and establish customer rapport, encouraging repeat business.
    • Respond to customer requests, resolving issues and promoting the brand.
    • Participate in training to optimize efficiencies and ensure quick, accurate dispatch of incoming orders.
    • Update customers throughout the day on the technician’s progress.
    • Pulling Permits, scheduling inspections and managing permit advisory.
    • Briefing and debriefing calls.
    • Managing regular change protocols of scheduling calls, booking calls and rescheduling.

    Benefits to our employees:

    Mainstream Electric offers its employee’s exceptional benefits because we respect hard work and dedication.

    A comprehensive package of benefits:

    • 100% premiums paid medical, dental and vision for the employee
    • Paid Vacation
    • Paid Holidays
    • Retirement Matching
    • Outstanding Pay
    • On the Job Training
    • Opportunities for Advancement
    • A Fun & Family Oriented Atmosphere

    SCHEDULE SERVICE

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