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    Customer Care Representative

    SCHEDULE SERVICE

  • Customer Care Representative

    The Role of a Customer Care Representative at Mainstream Electric:

    We’re looking for exceptional Customer Care Representatives to help us grow our profitable company. As a Customer Care Representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

    Job Requirements to Care for our customers:

    Proven track record in customer service.

    1 to 2 years of experience in hospitality, reception, service industry or call center atmosphere.

    Computer competent; good typist and proficient with phone systems.

    Highly organized with exceptional follow-through abilities.

    Strong verbal and written communications.

    Ability to build trust and demonstrate empathy.

    Passionate about customer satisfaction and the role of being a call taker.

    Engaging personality that blends well with a fast-paced, goal-driven environment.

    Competitive individual contributor who also loves to win as a team.

    Highly motivated, flexible and great attitude on life.

    Sales experience is desirable.

    Responsibilities of our Customer Care Representatives:

    • Convert incoming customer calls into booked service appointments.
    • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
    • Respond to customer requests, resolving issues and promoting the brand.
    • Be professional and establish customer rapport, encouraging repeat business.
    • Participate in training to boost booked calls and practice outbound calling.
    • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
    • Maintain and update customer database with complete and accurate information.

    Benefits to our employees:

    Mainstream Electric offers its employee’s exceptional benefits because we respect hard work and dedication.

    A comprehensive package of benefits:

    • 100% premiums paid medical, dental and vision for the employee
    • Paid Vacation
    • Paid Holidays
    • Retirement Matching
    • Outstanding Pay
    • On the Job Training
    • Opportunities for Advancement
    • A Fun & Family Oriented Atmosphere

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