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Customer Care Representative

The Role of a Customer Care Representative at Mainstream Electric:

We’re looking for exceptional Customer Care Representatives to help us grow our profitable company. As a Customer Care Representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Job Requirements to Care for our customers:

Proven track record in customer service.

1 to 2 years of experience in hospitality, reception, service industry or call center atmosphere.

Computer competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust and demonstrate empathy.

Passionate about customer satisfaction and the role of being a call taker.

Engaging personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

Highly motivated, flexible and great attitude on life.

Sales experience is desirable.

Responsibilities of our Customer Care Representatives:

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Benefits to our employees:

Mainstream Electric offers its employee’s exceptional benefits because we respect hard work and dedication.

A comprehensive package of benefits:

  • 100% premiums paid medical, dental and vision for the employee
  • Paid Vacation
  • Paid Holidays
  • Retirement Matching
  • Outstanding Pay
  • On the Job Training
  • Opportunities for Advancement
  • A Fun & Family Oriented Atmosphere